Shipping

We will ship your item as soon as we finish creating it! This usually takes about 3-5 weeks due to the fact that each item is handmade by our small team of employees, but in some cases, the wait will be shorter. Your product will ship to the address you have listed at checkout, so make sure this is your current address.
*Customers in Hawaii and Alaska MUST pay for the shipping label required for their order*

*We DO NOT ship to PO boxes*

Cancellations

We accept cancellations only within 24 hours of your purchase date. We hand craft each order specifically for the customer purchasing, so if you need to cancel please let us know before we start building. We will not be able to offer cancellations or refunds after 24 hours of the purchase date.

Returns & Exchanges

We want you to be completely satisfied with the item we have made for you. If for any reason, the item you receive is not as described, simply contact us and we will fix it or ship a replacement for you!

If you prefer a refund for any reason, please contact us within 3 days and we can arrange for the order to be shipped back for a refund. The order will need to be shipped back in the original packaging, undamaged.

Refunds will not the include the cost of shipping (both ways) and will be subject to a 25% restocking fee.

*After 7 days, all sales are final*

If for any reason we are unable to send you the item as it was described, you will be refunded once your order has been shipped back to the return address on the shipping label. In this unlikely situation, all shipping costs will be refunded.

Refunds will NOT be given on:
- Custom orders that arrive as described
- Orders over $500 that arrive as described
- Shipping delays

Always made to order

At Lyons Crafted we believe shelving should be custom made to your specifications. This means that every shelf we sell is made just for you, and only you. Ready to customize you're own shelf?

Word from the owner

"Lyons Crafted, once just a hobby of mine on my parents side yard, has now turned into much more than I could have ever imagined. Over the years I have been blessed by finding amazing, skilled woodworkers to help grow this company. Today our small team of talented individuals still hand crafts each and every shelf that we sell. We have spent the last nine years perfecting our methods in order to create custom shelving fit for any space. We're looking forward to working with you"

- Nico Lyons